Volunteers are vital to all our work including membership recruitment, management of reserves, project work, administration engagement and retail.  Charity shop volunteers are vital for helping us to raise the funds that support our work as well as engaging with the public and sharing our message.  They are key representatives of the Trust and, as predominantly the first line of contact, are responsible for the public face of the Trust.

Main tasks:

1. To assist and serve customers, providing a service of the highest standard
2. Provide a warm welcome, thank people for their donations and ask them to gift aid their donations where possible.
3. To assist the processing of donated stock, including steaming and pricing of donated items
4. To be involved with the till operation and handling of cash and card payments (although this is not a necessary requirement)
5. To assist in the visual merchandising of the shop and restocking of display units
6. To assist in ensuring that health and safety processes are followed, and general maintenance issues are reported
7. To assist in daily tasks including tidying, cleaning, hoovering and mopping.
8. To promote public understanding of the work Herefordshire Wildlife Trust delivers and the importance of raising funds through the shop
9. Carry out other tasks as required

Skills/Qualities Needed

Charity Shop Assistants are the first line of visual and verbal contact for the general public. As a key representative they have a significant responsibility and must be able to present a professional image of the Trust. 

• Good communication and customer care skills
• Friendly and confident in talking to people
• Punctual and reliable
• Confident handling transactions on the till (excluding volunteers who do not want to work on till and help only with donations)
• Ability to work as part of a diverse team, take direction and contribute positively to the overall running of the shop

Benefits

The Charity Shop Assistant’s role provides contact with a wide range of people from the community and offers satisfaction from knowing that you are making a big contribution to the county’s conservation.

Training

Charity Shop Assistant’s will receive an Induction to the Trust and will be provided with all training required for the role.

Expenses

Charity Shop Assistant’s may claim their travel expenses incurred travelling to and from their volunteering duties and any training sessions, with authorisation from the Shop Manager.

Confidentiality

Charity Shop Assistant’s will have access to sensitive information including individuals personal contact information and are expected to respect confidentiality, exercise discretion and not comment on sensitive issues.